TERMS & CONDITIONS

Welcome to www.vaeno.co. To ensure you have clarity about what to expect from your shopping experience on www.vaeno.co we have outlined the below terms and conditions for using www.vaeno.co (the “Terms”). Please read carefully through the Terms below before placing your order. Should you have any queries relating to these Terms, please contact our customer service team www.vaeno.co or call: (english number or Irish number)

Please note that by using www.vaeno.co website and/or placing an order you agree to be bound by the Terms set out below, and you consent to the processing of information as described therein and in our Privacy Policy and warrant that all data provided by you is accurate, complete and up-to-date.

These Terms may be updated by us from time to time. You should therefore check this page regularly to note any changes we may have made to the Terms. Changes to the Terms will apply to orders made subsequent to the revised Terms being published.

Please note that once your order has been confirmed, we will not be able to make any changes to the order and you agree to the term & conditions of vaeno.co when you have made a purchase with us.

Your Delivery

Below are the delivery times and costs associated with orders placed for delivery to various regions within the Republic of Ireland, Northern Ireland and United Kingdom. Please note that we can also deliver Worldwide.

DESTINATION 

We aim to deliver to you within the time frames outlined above however we do not guarantee that deliveries will be made within the above delivery times. Please note that a signature is requested on delivery. If you are not in when our couriers deliver and if they cannot find a safe location to leave the package, they will attempt a redelivery one more time on a different day. In order to arrange a suitable time for our couriers to deliver, please contact the number left on the drop card. You can also arrange collection from your post office. Their phone number will be on their drop card.

The aforementioned despatch and delivery times above may vary for a range of reasons. www.Vaneo.co shall not be liable for loss resulting from deliveries outside the delivery periods specified above due to lack of product availability, delays from carriers, force majeure, or for any other reason.

www.vaeno.co will be using a Courier service for deliveries to ensure prompt and trackable delivery. Your package will be picked up from us for a nationwide next day delivery once your order is placed before 11am. We do not have tracking numbers and can not give exact times of delivery.

Upon Returning the item

Once you receive the shipment from vaeno.co and if you are not satisfied with the product contact our customer service department to inform them you will be returning the product.

To return your product, simply place the package into the garment cover fill out the enclosed form of your reasons for returning. You have up to 7 days to return the product and receive a full refund, once the product is in the same condition it was sent to you. Every garment has a ‘do not remove’ sticker if this has been removed we will be unable to offer a refund. For any queries you can contact us at info@vaeno.co or phone number.

Pricing and Payment Options

We accept MasterCard, Visa, Visa Electron, Laser or PayPal.

If you decide to purchase products described on the Site, you may be asked to supply certain information, including credit card or other payment information. Our Privacy Policy outlines how we use any personal information you provide to us for this purpose.

By providing such information, you represent and warrant that it is accurate, complete, and current. Upon making any such purchase, you agree to pay all charges (including delivery and handling charges) incurred by users of your credit card or other payment mechanism at the prices in effect when such charges are incurred. You are responsible for paying any taxes applicable to such purchase.

Vane.co reserves the right to refuse any order for any reason. Orders may be delayed or cancelled if Vaeno.co is not given completely accurate information and/or is unable to contact the person who has placed the order and/or the primary cardholder for the order.

Payment Processing

Once you have placed your order, we will debit your card for the amount you have accepted. We also undertake a fraud prevention process which is outlined in “Fraud Prevention” below. If you paid using your credit card, you will be charged once the goods have been despatched to the delivery address. If funds have ceased to be available between the actual charge, the order will be cancelled. We will send you an email to confirm the despatch of your order.

If you have paid via your PayPal account, your account will be charged at the time of the order, once you confirm your order on the website. If we are unable to ship your items to you for some reason, we will refund the value of the items that were not sent. This refund will be made to the payment method that you used for the order.

Authorisation by Card Issuer

Orders placed using credit or debit cards are subject to authorisation by the card issuer. If the card issuer refuses to authorise the payment for any reason, Vaeno.co is unable to process the payment. In this case, you will be notified of the refusal during the check-out process.

Pricing & VAT

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable) at the applicable rate for the country where the goods are being shipped to. Prices of individual products exclude delivery fees. The total cost of the order includes the VAT inclusive cost of the products ordered in addition to any applicable delivery fees. Delivery fees are clearly marked when accessing your Shopping Bag or when choosing to Checkout.

Fraud Prevention

During the checkout process, we may use the information you provided to detect and prevent fraudulent activity. In so doing, we may disclose your address and postcode, as well as other information about your order, to third parties to perform that validation. Any disclosure of your information is done securely and you will never receive any marketing solicitation as a result of the information provided.

Verified by Visa & MasterCard SecureCode

Vaneo aims to provide you with a safe, reliable shopping experience. We therefore support Verified by Visa and MasterCard SecureCode, which have the same principles as Chip & Pin, and which help to protect your card against unauthorised use. If your bank or card issuer has adopted this programme, you may receive a Verified by Visa or MasterCard SecureCode verification page when you are shopping on www.vaeno.co. If you are not presented with the page but wish to register for the programme to improve the security associated with your card, please contact your bank directly, or search for Verified by Visa or MasterCard SecureCode on the Internet for more information.

If you are prompted with a Verified by Visa or MasterCard SecureCode screen, and you choose not to register, your card issuer may not allow your order to be processed on that card. If this occurs, you will be asked to provide a different payment method to complete your purchase.

REFUNDS

If you paid for the goods originally with a credit or debit card, we can only process a refund to the card that was used for the purchase. If your card expires before we are able to process the refund, please contact customer service and provide your name, order number, postcode, and phone number. For security reasons, we do not accept card information through email. Therefore, once you provide us with your contact information, we will contact you directly to take the new card details over the phone. Once we receive your item back and it has cleared all checks, We will refund you. Please be patient as it can take anything from 7 -10 working days depending on your bank for the refund to show up on your credit card. Please contact your bank in relation to this as it is out of our hands once we process the refund. We will always do our best to give you the best shopping experience as we want all our customers to be very happy with our service.

Accuracy

We endeavour to display accurate pricing, product descriptions & information, images, and availability as of the time that the information is submitted for display onto the website. However, because of lighting differences and differences with monitors, the actual colour of the products you receive may differ from what you see on screen. In addition, information can occasionally be entered erroneously on the system. In this case, we reserve the right to correct information, such as prices and promotions, which have been published on www.vaeno.co . Information about sizing is as accurate as possible.

Access

We reserve the right to refuse access to part or all of this website at any time and for any reason. We reserve the right in our absolute discretion to, at any time and without notice, remove, modify or add information and services to any part of this website. We shall not be held liable if the website is unavailable for any period of time.

Governing Law

These terms and conditions are to be construed in accordance with the laws of Ireland. In the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Irish courts.

 Entire Agreement

These Terms (including the Privacy Policy) constitute the entire agreement between www.vaeno.co and you with respect to your access to and use of the Site and any third-party site accessed through the Site. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Promotions

From time-to-time we may offer certain online promotions which may apply to certain items purchased on the website. The conditions relating to the discounts offered through those promotions will be specified at the time of issue.

In the event that a discount is obtained through a published promotional code, please be advised that customers cannot use more than one offer code per order.

Availability

Delivery of goods is subject to availability of the goods themselves. If your required product is not available this will be displayed once you click into the item, stating ‘sold out’. Our main focus is to keep our customers happy and looking fabulous. The processing of a payment does not obligate Vaeno.co to fulfill the goods in question, should the items not be available. In this case, we will contact you as soon as possible to let you know about the lack of availability and you will not be charged for out-of-stock items.

Changes After Placing an Order

If you contact us or phone us within one hour of placing an order then we will be happy to help you with your query.

Email Acknowledgement

Once you’ve placed an order on www.vaeno.co, we will send you an email to acknowledge your order. This acknowledgement does not imply an acceptance of the order. For orders paid via credit or debit cards, only when the order has been despatched will the purchase contract be made and will you be charged for the goods ordered. Once the items have been shipped you will receive an email informing you of the shipment. If you have paid through a PayPal account, your account will be charged when the order is placed.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT (TO THE FULLEST EXTENT PERMITTED BY LAW) WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, OR RESULTING FROM;

• THE USE OR THE INABILITY TO USE THE WEBSITE;

• THE USE OF ANY CONTENT OR OTHER MATERIAL ON THE SITE OR ANY WEBSITE OR WEBSITES LINKED TO THE SITE;

• THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THIS WEBSITE;

• UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;

• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THIS WEBSITE; OR

• ANY OTHER MATTER RELATING TO THIS WEBSITE.

Sales Terms & Conditions

• www.vaeno.co reserves the right to withdraw, amend or terminate the offer at any time and their decision is final in all matters.

• By redeeming your discount, customers agree to be bound by the rules/terms &; conditions.

• The Sale can be used in conjunction with any other offer, promotion, concession or voucher.

• Please see Returns Post on our ‘Returns Policy Page’ for more information.

• Refunds will be credited to your original method of payment.